I never write reviews but feel compelled to in this case. Never have I experienced such a mess with a company in my life! I made an order for the first time with this company - a very simple order of a pair of Nike runners that had a 20% discount on offer so €88 instead of €110. I logged into my account and seen that my name & address was a bit messed up, fixed it & made the order. Received no email of confirmation etc but seen the €88 was pending in my bank account so that was fine. Still no email the next day i logged back into my account only to find the order had been declined? An email would have been nice to notify me! Went onto the online chat and was explained to that the order had been declined as my name & address was mixed up (I had previously fixed it before the order but it somehow came messed up again!) So was told to set up a new account as this couldn't be changed and to reorder and they confirmed my last order would not be processed and no funds will be taken. The runners were back up to €110 so they confirmed that they hold a price guarantee for 28 days and if i reorder and pay the €110 they will refund me the difference so i kept hold of the girl on chat as I set up a new account and reordered, gave her the order number and she said she could do the refund process straight away - on hold for 5 mins and came back to me saying sorry i can't do it until the order is processed which can take 48 hours so come back than - okay fine. Next day logged back in - order declined again, this time the excuse was they don't deliver to a business address so order was cancelled, another chat log they told me the order was declined because i had two accounts and security removed one account (I was told to set up a new account?). In the end a nice man Ian called me and put the order through over the phone for me for the €88 and guess what... to my business address! Received my confirmation email, funds were taken from my account and received my order a week later - hallelujah! Roll on over a week later... i receive an email yesterday saying my order has been processed and on it's way to my home address? Checked my bank account this morning and €110 taken - is this an actual joke? One of the declined orders was processed 2 weeks later!!!!! Back onto chat and a nice girl called Sally was very apologetic and put me through to the track and trace team to cancel the order.. where i was greeted by the rudest staff member i have came across in a long time, I kept saying it's not her fault but i am very annoyed and upset at this point with Littlewoods, the reply's were sarcastic and rude. Waiting now 3-5 days for a refund. My FIRST time ordering from Little Woods Ireland and my LAST time. AVOID at all costs to save your sanity! UPDATE: The item was delivered even though i was told by Littlewoods it would be cancelled (I was out but it got signed for in my absence). I returned it the following morning. They received it on the 13th April and today is the 23rd April where i am still waiting on a refund. On live chat and have been told they can see the return was picked up but no refund on the system. UPDATE: Have made contact with Littlewoods again today the 26th April as have yet to receive a refund and to put it frankly.. they are scratching there heads and have zero idea what is going on.