I am absolutely disgusted by the lack of customer service from them. I ordered 4 wooded planters from them. On arrival 1 was broken & the other 3 were substandard. I returned them, it took four attempts for them to actually be collected. On 2 occasions, I received noticed that the driver had attended, but they were not ready. I was at home waiting for them. 4th time lucky, then 2 weeks ago I have 2 phone calls wanting to arrange collection of them. I informed them they had been collected. I checked my account & I have been charged for 3 of them. I contacted them via their web complaints system. Told this was the wrong department & to contact their custom services. 3 tines I contacted them & 3 tines the phone was cut off on me. I still do not know why I have been charged for returned items or why I was cut off. I am absolutely disgusted with them & their lack of understanding of either the word customer or services.