Genuinely worst Customer Service I've ever experienced. Ordered an item that was originally delayed in being shipped out with no explanation, then didn't show up for ANOTHER week after it should have been delivered so I contacted their live chat. DON'T EVEN BOTHER!!! Had the misfortune of speaking to 3 people because they were all equally as incompetent and none of them seem to speak actual English. All their responses are the same auto-replies you'd expect from emails, not a genuine sentence to be found. MY EXPERIENCE: asked first agent where my item was, he said he'd look into it, took him easily 10 min, then he said he had info for me and didn't say anything for another 3 min. I asked if he was going to tell me anything and he got MAD AT ME, saying that he'd asked me to give him a moment before! I pointed out he'd literally just said he had info and he was like "oh sorry I didn't mean to send that." He then pushed me into a queue to talk to a "track and trace" agent, which is a specialist for reading the info you can see yourself on the account! Literally all that person said was "oh yeah no updates since Nov 29th, seems like it got lost." NO KIDDING!! They needed a specialist to tell me that! The best part: when I was put into the queue it said it would be about 19 min.... I ended up waiting almost 1.5 HOURS! FOR NOTHING!! The agent then said they'd refund me the item I'd bought on sale because it seemed to have gotten lost, I asked to have it reshipped instead as I wanted the thing I purchased not the money. DUH. They said THAT'S NOT POSSIBLE! They literally CANNOT resend you an item that THEY lost! What you have to do is refund the original and then purchase it again! Imagine buying something expensive for 1000€ and having to purchase it TWICE while waiting on the refund!! I told them I don't want the refund, just reship the item and they put me to the THIRD agent without asking who read the previous chat and went "so I have to do a price match?" referring to the sales price I got the item for originally. I told him no, I just want you to send the item out again and keep the money you have. He then told me after several more minutes of waiting that the item had already been refunded! I'm not a native English speaker but my God, the reading comprehension of those robots is abysmal. NEVER EVER EVER ORDER FROM THEM!!!!! This taught me to never buy from anywhere but Amazon ever again. I've never had such an awful experience before and it lasted TWO HOURS!!! FOR NOTHING!!! And btw, I used to work in a call centre myself, so I know the job and I've seen all kinds of things. If it is true that they can't just reship an item NEVER BUY ANYTHING FROM THEM EVER!! Their system is utter broken garbage in that case and you should not trust them with your information or money! Being able to reship an order is the ABSOLUTE MINIMUM a sales/order system should be capable of!