Beware if you want to return an electrical item that is faulty! I bought a steam generator iron in November, used twice and doesn't work properly and despite being a customer for 20+ years they wont take my word for it! Time was they would ask you to return it and send a replacement all at the same time, not any more they now order another which go's on you account and then ask you to return the other for a technician to inspect, only then will they remove it from the account if the technician agrees with you that it's faulty - if he doesn't you end up with something useless on your account to pay for and I had to call 4 times even to get this agreed as despite being told it was arranged it wasn't. They didn't understand at all that I just wanted to have an item that worked, if it did why would I be returning it after 6 weeks?????? I think that the call centre has now been moved out of the UK and the customer service has gone down the pan with it!