For the attention of all “Littlewoods” customers! I have been fighting against Littlewoods/Shop Direct Ltd, for over a year now regarding their illegal late payment fees and I say ILLEGAL because all companies in the UK can only charge late payments at the current Bank of England base rate of 0.75% plus 8% which is currently a maximum total of 8.75% on any monies owed to them. Therefore, for Littlewoods/Very to legally make their current £12.00 blanket charge, then a customer would actually have to have missed a monthly payment in the region of £1,646.00, the fight to stop these illegal charges will continue! However, I have also been fighting Littlewoods/Shop Direct Ltd to change their absolutely stupid 28-day system, which charges customers 13 times a year and constantly changes the monthly dates when payments are expected to be paid, which is complete madness and I have managed to get this change undertaken. Please see below the letter I recently received from Mr Nick McBrien the Compliance and Operational Risk Director from Littlewoods/Shop Direct Ltd which apart from omitting my personal details is listed verbatim. Shop Direct Finance Company Limited By Email Addressed to me personally 14 June 2019 Account number ******** Dear (Addressed to me personally), We have been contacted by the Financial Conduct Authority (FCA) who have informed us that you have contacted them regarding the 28 day cycle we currently operate, and subsequently the 13 payment periods that occur within each calendar year. Whilst we believe that you are fully aware of this cycle and understand why is cannot easily be changed, we have agreed with the FCA to contact you to make you aware of our decision to move a monthly billing cycle which will result in 12 payment periods occurring within each calendar year. Although this may sound like a relatively minor change to implement, it involves significant infrastructure change, IT change and system integration testing which can take time. Our current delivery roadmap has the move to montly statements scheduled for delivery beginning late 2019, all customers will be notified of this change closer to the time when we have a firm implementation date. In the meantime, whilst we continue to operate on a 28 day cycle we have committed to suspending all fees or charges a customer may receive if they miss, or are late in making payment for the second payment request that falls within a single calendar month. | am sorry that the timeline for delivery of this change may be longer than you were hoping for, but | trust that the interim steps we have put in place with regards to fees and charges evident our items to mitigate against any consumer harm. Yours sincerely Nick McBrien Compliance and Operational Risk Director Contact Number: 0151 317 1751