Ordered 2 and 3 seater sofas as a set. Delivered 2 seater end of March. So far so good. Item was good quality. They delivered 3 seater end of May which after 4 days broke. Tried to arrange replacement and for collection of faulty 3 seater. They advised me they no longer provide the 3 seater, so advised to replace with new set. So ordered new replacement. Collection of 3 seater was refused on day of collection. New 2 and 3 seater to be delivered 3rd June. Only 3 seater delivered. So, still have original 2 seater and faulty 3 seater and a new 3 seater, awaiting to find out what has happened to the new 2 seater which Arrow have lost. So many phone calls both to Littlewoods and Arrow, both totally incompetent and lack of customer service. Still trying to locate my 2 seater which Arrow says they have delivered even though the drivers said they only have the 3 seater. And they refuse to collect my faulty 3 seater and 2 seater due to covid. Ok for them to deliver (mmmmm unless they lose them - how can you lose a settee) but refuse to collect. Also when they delivered the new 203 seater, they refused to even bring it into hall way, just levy it out side when it started to rain. PLEASE DO NOT USE. TOTAL INCOMPETANCE. Plus when you call customer service, you are speaking to someone in South Africa