I have been with littlewoods a long time and bought small bits(runners, frames etc). In May I called and asked if I ordered a sofa, how long would the order take. They advised me 12 working days. Today 7th August it finally arrived, after lots of trouble with DHL delivery service. As I assembled I noticed one leg was broken off the sofa. My first thought was I'll fix it myself but the leg was missing! I contacted Littlewoods who wanted to take it away and give me a refund. Bare in mind I am heavily pregnant waiting on a sofa for my house to sit down on. (New home-so we had no sofa all this time) I said I would prefer if someone came out and fixed it. The lovely man agreed and said that department will call me back. I also mentioned about being compensated for this and he said I can ring back and discuss this. When they called me they offered September 1st to fix the sofa. I explained my situation that I'm pregnant and need it sooner so I got 21st of August.. two weeks from now. I called littlewoods back explaining I am not happy and want compensation as I paid 1200+ for the sofa and it arrived broke. After 1 hour on a call with two different people, I was offered €50. I refused as I think this is unacceptable for 1) my order arrived so late, 2)the trouble I had with DHL to get it delivered, 3)it arrives broken and 4) a 2 week wait for it to be fixed. This leaves me with a sofa unsafe for me to sit on as a Pregnant woman. The woman I got on the phone was extremely rude and kept leaving me on hold instead of speaking to me trying to help. I obviously got extremely annoyed about this and a constant offer of just €50. I asked to be put through to a manager (who was unavailable of course) and I asked for the complaints department (who is closed due to lockdown I was told-convenient). The customer service representative also laughed when I was speaking to her which is extremely rude so I pulled her up on that too. I work in customer service myself and if I ever heard one my staff speak/laugh at a customer I would take that very seriously. So now I'm left waiting on a call back from the manager. Never ordering anything again with these after how I was treated. So upset all day, it's the last thing anyone needs, especially a Pregnant woman.