My first order i was told it was directed at another pick up for delivery ,which I requested ,you sent wrong code out and told me this had been delivered to my adress . 2nd order they came as required but refused to deliver and told me they can leave it down stairs at communal door .on which I was told it is free delivery ,this is not actually what I was told as it was free delivery to my adress in my eyes this means my front door not somebody else's had to send back as no way of me taking this up to my 2nd floor flat on my own ...that is not free delivery poor advertisement and poor customer service as could not get through to you for both of these incidents only when I put I was in financial difficulty .was I able to actually speak to someone .which took 2 hours standing in the shop .this why I am writing a review as not sitting for another two hours again at my expense just to talk about a delivery you can not deliver ,and stated you could ,I will know have to take my custom else where for a fridge freezer .after waiting 2 weeks as it is, as missed first time delivery for freezer in first place had no choice but to send item back