First of all at least of the packages were damaged when they arrived and when I wrote to you about it, the response was "we cannot guarantee that this won't happen again." Next, although I was careful to tell you that I have a very low tolerance for spicy food, rather than inform me the Bulgogi would likely be too spicy for me, you sent it anyway andI wasn't able to eat it! Your shipping charges are among the highest for any of the food services we have tried and I am totally unimpressed with the far too frequent "What did you think?" "When will you order again?" emails which I find truly off-putting. I think form this email you can figure out when I plan to order from you again!