Upon receipt of our order, we noted that there was something on most of the containers - we then determined that one of the packages had a leak, and I emailed. It was noticed AFTER I had sent that first email that: the Butternut Squash Ravioli / Mixed Vegetables is not vegan - there is egg listed as an allergen - we note that the ingredients are not listed for the Ravioli nor the Culinary Sauce. This was our very first order with LiveFit, and so the time and detail that was put into explaining the packaging issue really served no benefit in the response email, and we felt that our issue with the non-vegan meal was not properly dealt with, and so prompted me to send the following response back - Additionally, do feel that you have not properly addressed the major error made on your company's end. We specifically ordered the VEGAN option - made available on your site - with the full and complete trust that the meals we received would have ZERO animal products in them. We were actually hesitant to order based on the fact that the actual contents of what we would be receiving were not available anywhere on the site, particularly the ingredient list; as we have experienced that those who are not actually vegans often over look ingredients that are in fact NOT vegan. So, it was with great disappointment that after my husband had taken a bite of the ravioli, upon wondering what you were using to get the 'cream sauce' that he took a look at the ingredient list, and was beyond horrified to discover he had eaten animal product. This is both disappointing and upsetting, as you can imagine; and quite fortunate that we are not vocal vegan activists - I can't imagine the scathing messages, and social media posts you may be subject to, were that the case! I suppose it is our error in having such blind faith that a company that is built on providing healthy meals, to meet a range of dietary needs would provide only those products that were ordered - especially when you offer these options. I don't know that we will be ordering again after this, and so your offer for a discount on our next purchase certainly does nothing to remedy our dissatisfaction, is there another option, or would you have us chalk this up to our own dumb luck and leave us with this bad taste in our mouth? We were offered a coupon to purchase again, but not a refund of our purchase price; which is NOT to our satisfaction. We thought you should know.