After reading the reviews, I decided to give it a go for their vegan package. My order was supposed to arrive three days ago, but nothing yet still. I emailed and also left a voice mail to their customer service line (because when you call their customer service line, you dont get a real person, you can only leave a voice mail) but no luck. Also you have an option to track your order, however, no info there either other that the package being shipped, which actually makes it worse because my food has been in transit for the last three - four days.. I don't even know if this is a legit company now and I am questioning the authenticity of their reviews. Very bad experience from the get go.. Will update if anything changes. On a side note, I live in the heart of downtown Toronto, so it is not like a rural area where late delivery is an ongoing issue.