Ordered a product online for click and collect, next day I get an email saying it was packed and shipped. After SIXTEEN days there was no news of arrival. Contacted customer service by form, said to wait TEN WORKING DAYS. Went to pharmacy, said there was nothing they could do, to call the help line. Called the helpline, they believe the package was lost. "No more stock of that item, sorry, here's you're refund, should be with you within 3 days." Absolute joke of a service, customers left wondering what's going on. Zero care. No wonder they are closing.. hopefully they'll give way to pharmacies that actually know what they're doing