I placed an order on 11th Dec and that was due to be delivered before xmas. There was no communication from them on this. When I called them today, I was told that the order has not been sent out from warehouse. The online team can only request the warehouse for the items to be dispatched. When I asked why didn't it post yet so the answer was we are busy and we try our best we can. Now I can see they started refunding the money as they didn't action on it at all. The products could be out of stock so only way to resolve it cancelling the order. Not sure what sort of service is this. People purchase xmas gift and those are not delivered on time