Up to and until 16 months ago the Lloyds Pharmacy at Littleborough Health Centre Greater Manchester was very good. However since that time the service has deteriorated beyond belief. Because of my medical problems I get more or less 8 items of medication each month. The Surgeries system for ordering a repeat prescription means that I have to place my request 3 days before it is forwarded to the Lloyds Pharmacy in the same building. Lloyds then make up the prescription and that takes 24 - 36 hours despite the medication being in manufacturers packets. I am happy with that as I can easily work around that time frame. Now although the Surgery system has not changed it seems that Lloyds now need 3 days to complete my prescription and sometimes even more. Its 8 packets into a Bag. For the past 16 months I have never arrived at the Pharmacy and collected my prescription on time. Today 3/5/23 was the last straw my prescription has been in their hands for 5 days and as of 10:00 am today I was told I had to wait 20 minutes before they could make it up. Pointing this out to the Pharmacy I was told in no uncertain terms to go elsewhere. And if I continue to complain my prescription would handed back to me and I would have to go somewhere else. I said that their attitude was unacceptable and I would expect my medication to be prepared and ready by 4:00 pm. I will have to see if they have honoured their customer obligation and have it ready. I have no intention at this stage to go to another dispensary as the Littleborough site is my most convenient. But they should rest assured that a letter to the CEO will be sent sighting their incompetence. Looking at the reviews it would seem that Lloyds are far from satisfactory.
1 year ago
LloydsPharmacy has a
1.6
average rating
from
105
reviews
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