Posting this again as it seems Mr Gold didn't want my review to be seen. Catastrophic from start to finish, we are still dealing with the consequences of the poor quality work that was completed in our house over one year later. Mr Gold's company refused to return and ignored our emails detailing the flooding we were suffering with. This isn't even mentioning the service we received during the job with amounted to bullying by Mr Gold at every possible opportunity for payment, even when it was clear the job was not progressing as it should. Any review would not be long enough to detail the absolute and unmitigated nightmare we had using this man's (three) different companies during a four month period. I would also like to leave this here: https://www.rics.org/uk/upholding-professional-standards/regulation/how-we-regulate/disciplinary-process/panel-hearings/interim-measures-hearings/mr-james-gold---16-october-2019/