Sitting on a stale loaf of bread... Three months ago I purchased the Xl right hand slim jim chaise in cucumber velvet. It was purchased at a discounted price as it had a couple of marks on it. (these marks were mentioned on the web site but no photos were given) and it was listed as in- VERY GOOD QUALITY. Upon receiving the sofa there were several marks, one in particular quite noticeable. The back cushions were extremely hard, and seating cushions were no where near as comfortable as the sofas instore. I highlighted all of this in an email, only to have a response of 'fluff the cushions up.' Now, I have noticed the workmanship, uneven staples, tears, and seams coming apart on the underside/corners of sofa. None of this was made apparent on their web-site. I have decorated my room to go with the sofa- and after many conversations Loaf still refuse to replace like for like with no additional charge to myself for the inconvenience they have caused me. As a family we all looked forward to the 'loaf' experience and have been sadly disappointed by both the quality of the product and service. In my opinion, the sofa, even if bought new would have had same issues with stitching, stapling, and bad craftmanship. The customer service has left me wondering if loaf is just a huge marketing stunt, with little quality behind it, but plenty of loafing? Date of experience: 04 October 2022