We submitted all the documents that was asked of us. We were given initial closing disclosure and asked for something to be changed on it. WELL!! We were told it would be taken care of and then we were ghosted for a week. When we called to ask what was going on with the loan we were told that the underwriter changed their mind about the loan. This was AFTER we were given a Closing date and were told to go ahead and get the insect inspection. When we complained about the lack of communication our contact said she (the underwriter) made a mistake and it happens blah blah blah. I asked for a member of management and he flat out told me NO!! He would message his supervisor and have them get with me. He then told me that he was turning in his resignation today and that he hopes I'm happy because I don't care for anyone but myself BLAH BLAH BLAH. Douglas Michael McFarlane was our point of contact and I hope he did turn in his resignation because he would ask for something and we would send it right away and it would take days for him to email us. Communication was horrible. He even told me that I don't care for anyone but myself and spoke to me in a way that NO CUSTOMER SERVICE REP should ever speak to a customer. I know I won't hear anything from management because apparently this is a common issue after reading reviews of the company.