I am profoundly dissatisfied with the service I received from myLondonLockSmiths.co.uk. If I could give them a rating lower than one star, I certainly would. To begin with, the technician arrived a staggering 1.5 hours beyond the initially promised timeframe, even though their office had assured me of a 1-hour response. When he finally arrived, he managed to gain access to my property using nothing more than a rigid piece of paper. This service was agreed upon at a cost of £50 + VAT. However, the real frustration began when I requested the removal of a specific component. Without any prior discussion of additional charges, the technician proceeded to unscrew two screws on the lock and remove the lever. It is imperative by law that customers be informed of charges in advance. When I asked him about the cost of fixing it, he responded with, "It depends on the lock you need, and the removal has already cost you £39 + VAT." I was taken aback, as he should have discussed the fee beforehand. Adding to the ordeal, the technician's limited proficiency in the English language made communication extremely challenging, especially given the circumstances. It is absolutely vital for the company to provide thorough training to your staff for simple English for COMMUNICATION OF SALES - CREATING LEGAL BINDING CONTRACTS. My frustration with the unexpected second charge on the invoice cannot be overstated. The service line indicated me to email their office email office AT mylondonlocksmiths.co.uk for a refund, but no one answered after two weeks. This entire experience has been nothing short of dreadful.