The prices and items are great, however, the company itself, is not. The first time we ordered, everything came in on time except the straws so we contacted customer service via email and phone but no replies whatsoever with both communication channels. So we didn't receive any refund or new straws either and had to order a separate order for straws. We gave lollicup store another try just because we thought it was an honest mistake on their part but turns out it wasn't. The second time we recently ordered items worth around $300 and funds were taken out of our account within a couple days but no tracking number available at all, so we waited for a week before contacting lollicup store via email but no replies again. Phone number on google worked but apparently they're receiving a lot of calls so no one returned our calls nor picked up the phone either. A couple of days after I contacted them, the items came in but UPS delivered it while it was opened and some items were missing so we contacted lollicup store via phone and email again but no replies again. At this point we're out $100 plus on items that we did not receive and no refund or anyone to contact. Overall, great prices but worst customer service ever. I would think that a company who probably focuses on communication via email only, would communicate better but it's even worse when their phone number and email reaches no one. Better buy your items elsewhere, WORSE PLACE EVER AND NO REFUNDS OR COMMUNICATION SKILLS AT ALL!