Their customer service is not friendly to the customer in my opinion.. I ordered product from them and they shipped it via two different carriers... One shipper damaged the shipment and destroyed the product.. So I asked Lollicup store to send a replacement shipment.. they would NOT do that... they would only refund my money and I would have to order again... Problem is if I reorder the exact same order it reveals they shortchanged me on refunding my shipping money.... So because the shipper screwed up they expected me the customer to EAT that additional cost... I let them know I wasn't happy and the overseas customer service person pretty much told me I was out of luck... So think long and hard before you order from this company unless you are willing to risk POOR customer service if something does go wrong.