no people take the phone, why set up the phone service. online chat is not working well as well. hiring too less people working for customer service..my order usually is shipped from NJ warehouse, last order, was told that they have no idea why NJ warehouse has been close for a few days. for my recent order, monday will be the last day to receive my order., but called on Wednesday, my order is supposed to be here, I called trucking company, they said the tracking is for order in PA. are you kidding me?????? finally, people took my phone, the supervisor will resend new pack to my store, will arrive on thursday, but it has not arrived yet, it is 6pm now....really bad experience.... ..hope your company improve it.