Terrible customer service, shipping takes a week, and difficult to report problems with an order. Over the past year at least half of the orders I received were missing items. It's nearly impossible to get someone to answer the phone and even if you leave a voicemail they do not call back. It has taken days to get in contact with an actual person. They have an online live chat but have never been able to communicate through that feature. If you're lucky enough to get a person to answer the phone they don't have knowledge about your order, will disagree with you if you say items were missing, and tell you to file a complaint (which you may not ever get a response to). They recently started putting on the boxes a list of items that are supposed to be packed into the box however they don't follow that list when packing. Making it even worse when a box gets damaged and sent back during delivery because on their records the box that needs replacing may contain items you already got or you just never get the items that were missing. Took days to get someone on the phone to fix the problem, would not speed up shipping. Makes it very difficult to run a business when you can't depend on a supplier and ends up costing us when we do not have product to serve due to their disorganization and lack of customer service