They claim: 100% Satisfaction Guarantee 100% Unique Designs 100% Money Back Guarantee none of which is true. Before purchasing a logo design package I checked with their pre-sales team what the terms and conditions were for the Money Back Guarantee and was told: " Firstly we are offering you unlimited revisions so you can revise it as many times you like until you are not happy with the designs, even after the revisions if you are not satisfied you can ask for a refund and 100% amount will be refunded back to you " I provided a detailed design brief upon placing the order but it appeared that this was not read as I received a phone call from someone asking questions - all of which were already dealt with in the design brief along with more information. I wasn't happy with any of the initial logos provided and gave feedback and some suggestions, but even with revisions nothing was suitable. I also became concerned that London Logo were using logos from other design sites - one of the so called '100% Unique designs' was the same (apart from colour) as a logo that 99designs by vistaprint used to advertise their services. It became clear that London Logo couldn't deliver a logo I would be happy with - they didn't seem to understand the nuances, feel and design elements we were looking for so I requested a refund as per their advertising and the information I had been given prior to purchasing. I was told that as I had had revisions I wasn't entitled to a refund. When I provided a copy of the conversation I had prior to purchasing which said I could get a refund even after revisions, they said they would look into it. I initially requested a refund on 20 March 2021. Since then I have had messages saying that London Logo designs are looking into it on 07/04/2021, 19/04/2021, 26/04/2021, 28/04/2021- with a 'promise' on 28/04/2021 that the money would be refunded by 04/05/2021 - which it wasn't and they have ignored emails sent since then. I had a further online 'chat' with them online on 19 May in which they said they would send an email by close of business that day with a date by which the money would be refunded. Nothing has arrived.