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Emma M., Canada
I ordered nine items, all shoes. I had to return two of them I need to pay for my own shipping label to get them back to the UK. I received an email saying that the two pairs of shoes I was returning head reach the “end of their journey“ and that A credit would be applied to the same credit card which I used to purchase the shoes. It’s been a month since the shoes have successfully arrived to the UK and there was a link attached to the email, in the event that I needed to contact their customer service. When you click on the link it gives you an error message and that this link doesn’t exist. Still no money back on my credit card after a month of them acknowledging they’ve received the shoes at their returns warehouse. Trying to contact someone is an absolute nightmare! There is no phone number that you can call and the “contact us“ intake form that I found online didn’t even allow me to type in the entire order reference number. To say that Long Tall Sally—Customer Service customer service is an understatement and would actually imply that they had a customer service point of contact! I don’t even know how this is allowed! Beyond disappointed!
3 years ago
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Long Tall Sally has a 1.5 average rating from 194 reviews

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