They don't answer questions submitted online from their website. I sent 2 requests and heard nothing back. Their online chat help is open only during my nighttime hours (I live in Canada) and even when I did get up at 3AM to chat, they did not answer my question as to whether or not I could send a return to Canada because returns have to be sent to the UK! That costs a fortune. They make no mention of this anywhere on their site unless it's hidden somewhere. Why not have locations in Canada for refunds? The sizes are larger than the counterparts here in North America, and yes, I used their sizing chart. That's another thing. Getting to the North American size chart takes persistence and patience, even though you know I'm in Canada as you display the red maple leaf next to my name. I went through quite the performance on this last order and I sure don't want to repeat it, nor can I afford it. I see by other reviews they won't be in business that much longer. It's a shame as we need a clothing line we can depend on.