I have been a customer for many years. Initially, the clothes were spot on: fashionable, well-made and reasonable as regards value for money. Over the years, I've seen many iterations and attempts at changing. Since I left the UK at some point, I had to mainly rely on mail order. Unfortunately, the sizes became increasingly erratic (my own size/weight remained constant!) and I had to send things back all the time. At the same time, the fabrics became cheaper and increasingly man-made, with patterns that were frankly ugly and unsuitable for tall frames. Add to that the unflattering cuts, with badly-executed stitching and the prizes, that were a rip-off for the quality. A few times, the fabric even smelled so terrible, that I didn't even try on my purchases, but send the whole lot back. In the end, I bought only a couple of essentials and otherwise moved on to other vendors. I was pleased when I read about the recent take-over. Unfortunately, matters have become even worse. Polyester fabrics and trashy-looking outfits such as one finds in the nastiest high-street stores. The clothes don't even look good on the models! The prices themselves might have become cheaper, that's true, but it still is far from value for money. I really miss LTS classy and classic looks that people over the age of 40 can wear to work. Despite my misgivings, I have purchased a few times from the new LTS, but ended up sending almost everything back. The process of returns used to be simple and quick. It is now unnecessarily difficult, long-winded, slow and rather opaque. I shall now finally remove myself from the mailing list, since I do not see myself buying anything from LTS in the foreseeable future.