Would make this review zero stars if possible. I ordered a pair of boots on Nov 29th and got the tracking in on the 30th. Then nothing happened and I mean NOTHING. Order stuck in transit probably still to this day. I tried reaching out to every link on their confirmation email and finally was directed by their global shipping partner to a customer service email. Got a few robot replies then nothing zero. Maybe they blocked me for too many attempts or typing in ALL caps - which they desire. I have no idea if I'll ever get the order but it's doubtful. To their credit I was issued a refund but again no communication.