Customer service is awful. They don't respond. And are completely unhelpful when they finally do after 5 emails and messages. Maybe like me you did not realize that ALL their stores in the US closed down. So if you have returns you cannot go to the store. You will have to mail it. Oh, and they fail to tell you that despite having a NY clearing house, they require you to send it to UIK, and to send such a package was going to be $80, half of what I paid for the clothing. I was going to do it anyway just because I am so angry that they are deceptive, but the rep at the shipping store said the address supplied by the company is not even valid. I have repeatedly asked to send the package to their NY address which would cost maybe $10 but they don't respond. And I am quite sure they would not allow it since their shipping information indicates it has to go to UK Why am I returning the items? Because everything is huge- much larger than they should be. So exasperating. Buyer beware. You will eat anything you can't wear.