I am glad everyone posted! Us tall girls dont have a lot of choices and now we are stuck with another exploitive business--boohoo LTS:((( I had a terrible ripoff experience 5 years ago with Alloy (lost $400) which put me on alert. I was about to put in an order with LTS (a long time customer--beacause there is literally no one else who makes a 38"inseam...yaknowhowitis:)) but new web-site seemed fishy. I am so glad I read all these reviews first!! First trap: The size on some items (not all) changed once i put an item in a bag. (this could be converting usa size to uk, but all the toggles were set to usa) and its really hard to get customer service. So this seems like a setup for forcing returns. Second trap: the USA site is pretty darn vague about returns cost. By all the comments it is clearly all going back to the UK and they could say that and give a cost estimate--it does not say anywhere on the USA sight that LTS will be charging international shipping rates for returns! They need to be transparent that our items are coming from the UK and being returned there, because most people would not assume that!! --also to give us a heads up on time. I am so sorry for all us tall girls that lost hard earned $$. It is so hard to find clothes to fit and its disconcerting that LTS (which used to be our supporter) is going down this road. Ugh!