Oh I'm so sad to write this. All the pants in my closet are LTS. I'm a thin 6" with long legs and have had a difficult time all my life buying pants until LTS. Started online shopping LTS about seven years ago. Always used to call and talk to someone if there was a problem and return without shipping fees if something didn't fit or was poor quality.
Now (for the first time) a pair of pants in my order are too short. Was refused any return at first because the time it took for shipment to get to me in Washington DC left me with no time within their time frame to return. Was given a "courtesy" return but shipping will cost me $20; on an $80 return, it just doesn't seem worth it. Will keep the pants and now consider buying from LTS like buying from China--a risky purchase, as there will be no sending back. So sad. Loved this company. Was a faithful customer. I guess the golden age of LTS has passed (by the way, the quality in their stretch pants has significantly decreased as well and another pair of pants on this order had a hole in the seam when they arrived. I can repair, but it's disappointing.)
Will deeply miss the LTS that once was.
2 years ago
Long Tall Sally has a
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