I have experienced the same issues with returns in Canada. Big flash on the screen, We Ship to Canada! (but we don't really want it back) Purchased poor quallity items that I tried to return. The site says it can't recognize your order number. I finally found another way to go into the site for returns. They ship out your product for 15.00 then want 45.00 to return it and you have to accept the terms and charge before you hit send. You can send them back at your expense but Global E does not give you a return address. TERRIBLE Service. Don't order from here. I have odered product at American Tall if anyone is interested. 9.00 shipping each way.