Length of jeans is good, but fit is absolutely erratic. Bought two pairs of jeans for my 6'3" daughter. One fit perfectly, the other fit as if it was 3 sizes too big in the waist. The WORST part was the attempted return/exchange process. Started by requesting an RMA on the website, the return information they sent was for a package going to the UK. The jeans cost $30 and the return cost was going to be $27...??? I contacted them asking for a US return address (because I purchased from the US store site), and this started a loop of sending me to one website's contact form which sent me back to the original and around and around and around until the most recent response from "customer service" instructed me that the address was on the return documentation, and referred me back to the UK address. I abhor customer service emails where the agent doesn't actually read the question.
1 year ago
Long Tall Sally has a
1.5
average rating
from
196
reviews
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