Absolutely terrible process to make a return if you don't live in the UK. They use a 3rd party vendor to ship to the US and they have no problems ripping you off. Long Tall Sally offers a free return label for exchanges on their website but that is absolutely untrue if you live in the US. This didn't use to be an issue. I've ordered in the past and have been able to exchange for the right size with no issues. Not anymore. Their customer support is a joke. They don't even read your entire email. They read the header and respond with a canned response. Regardless of how much info you give them they continue to ask for the same stuff over and over. Even though its already on the email!!! I emailed over and over and not once did I get the actual help I was asking for. A freaking return label for an exchange!!!! Here's the kicker..I finally figured out I had to reach out to the shipper of my clothes. GLOBAL-E. Sure I could send my items back for an exchange. I just had to pay the shipping myself. $199.00 Dollars, for 2 items. WTH? Really? So disgusted and disappointed with this whole mess. Best advice DO NOT buy from LTS unless you are absolutely sure of your size or you live in the UK. So sad too because they have some decent clothes for us tall women.