I have been a customer of LTS for decades. Over the years I have had some great items, good quality and well sized - 6ft & wear a UK 10 / 12 I hadn't ordered for a while & was quite shocked and disappointed at the decline in quality & zero customer service. It was delivered very quickly and returned within 24 business hrs - $40 for delivery & $40 for a return outside the UK, via a US carrier, making it an expensive purchase. Once the return left Australia there was no tracking & no confirmation of goods receipt. Australia Post investigated and were able to send proof of delivery to the main collection centre, prior to international depatch. The only UK Customer Service number was continually 'undergoing updates' so not able to talk to anyone or leave a message. The three emails I sent using the UK website, with PDF attachments, trying to confirm return receipt & refund went unacknowledged, not even an auto response. I eventually had to go through PayPal resolution centre - with screen shots of my 3rd email , only then was it confirmed that my refund was forthcoming, again via the USA centre, and due to their follow up it appeared. No communication was ever received from the UK. I shall never purchase from them again. Very sad as it was so good for many years 🥲