This company is a absolute joke. I decided to use them to switch energy suppliers. They found me a good deal, but then got my bank details mixed up with someone else account and past this on to my new energy supplier, and before the transfer had gone through they took a Direct Debit out of my account and also did my current energy supplier, which came out of my last salary payment just before Christmas. This has left me a bit skint. The new energy company aren't innocent in this either. I rang them early December to make them aware of this and 3 weeks on I still haven't received a refund. Don't bother with them they are more hassle than they are worth.