Purchased a new car (1 year old) and I thought buyers should be aware of the experience you will get as a customer. I’ll make this short. - Vehicle health checks (VHC) are never properly carried out. The “intense” VHC pre sales missed the old level being low, front tires almost running low and screen wash empty. - Second VHC to fix the above (requested by me as I noticed the issues) came up as valid and cleared off by the Lookers - Car went in for a water ingress issue and the VHC asked me to pay £25 for an oil top up. So after 3 VHC, the oil level couldn’t even be checked properly. Imagine being someone who doesn’t know anything about cars, pays for a full service and thinks their car is all fine when in reality the most basic checks missed the oil level not once, not twice but three times…. - Staff are almost impossible to get hold of. As a customer, be expected to be the person constantly chasing them. If you don’t get replies via emails, ring the office to only find out staff are “Out of office” with no Out Of Office email. Very professional when you are a customer waiting for an update! If they have someone replacing them during their holiday, you can call the office and request a call back, but don’t hold your breath. - Do not buy a car with a sunroof, if you get a water ingress there is no fix. Like Looker said ‘ leaks on the sliding sunroof caused by blocked water drain valves are rectified using the cleaning and insertion aid – VAS 6620 – Water drain hoses have a flow rate of 2Ltr /Min. larger amounts of water cannot be drained’. In other words, if it rains too much, water ingress is acceptable. Superb when you live in UK! As a customer that has spent over 30K on a 1 year brand new car, I can only advise anyone thinking to use their service to walk away! Don’t fooled by the reviews. I changed my previous review as Lookers called me offering wine (which I didn’t accept) and to fix my issues to have the review changed!