0 stars. They use parxl for cross border shipping and they lost my parcel the first time. There were no updates provided. I had to send in an inquiry after the parcel was already delayed for a week and only then I was told my high value purchase was not coming. Asked them to resend and it's been 2 weeks since the replacement item has supposedly been sent but until now it's still showing as "booking received" on the tracking page. It's been a total of 5+ weeks and counting since my original order which was supposed to arrive in "5-7 working days." Ridiculously inept company. They were supposed to send express as well for purchases above $300 but they didn't even after I requested for the replacement to be sent via express. I had the same exact experience a few years ago which is why I have avoided them like the plague since but I thought I'd give them another chance as it's been a while. Big mistake. Still inept and customer service is a joke. AVOID!