My very first and certainly last business with Lookfantastic. They shipped goods from UK but didn't let me know that. As far as I'm concerned, I made my payment and it's a fairly large order (more's the pity) and the app says explicitly that orders above 200 have free delivery. At the point of delivery, I'm told that there are extra delivery charges. It's not a problem paying delivery, but I don't appreciate it being just dropped on my head. When I brought it up with them, they were absolutely useless. And zero business sense as well. They could've atleast offered an item or a % off from the next purchase or something to show they're trying to make up for their mistake, because they're the party that goofed up! Instead they brought up things they've hidden in fine print. If things go to litigation, sure go and comb the fine print. What is your point in bringing up fine print with a customer who has paid upfront for goods yet not received! If it involves shipping from outside the country and additional charges then the customer has to be informed at the point of purchase and not at the doorstep. I don't recommend these guys at all. Absolutely stupid.