This is the second time over a couple of years that the return process goes wrong. I took time out of my day to go to the post office to post the return, as per Look Fantastic's request, using the return address and PO box number provided by Look Fantastic, and 6 weeks later, I am contacted by a third party courier who tells me that the return has bounced back / hasn't been collected by Look Fantastic, and that I need to go collect it. At this point, I had taken time out of my day to go to the post office, paid for the return, AND provided proof of postage to Look Fantastic, and when I contact them to tell them what has happened, their reply is "Go pick up the item from the third party courier and post it to us again or we won't be processing your refund". The third party courier is located in the opposite end of town - a 30 minute drive in each direction. I had this same experience a couple of years back and it's repeating itself. Consider me a customer lost. HORRIBLE and utterly unprofessional service. You should NOT be servicing the UAE market if you do not have the capabilities to do so.