If I could give 0 stars I would. Parking for Heathrow in London. The address: Northwest Car Park, Stockley Country Park. The instructions: "If you are using a Sat-Nav, please set it for "UB8 3LN". This took us to a breaker's yard. The country park is huge and there were no signposts at all for the car park. Tried the contact number: went to voicemail. Tried the return line number: the person who answered was in Edinburgh - and this was for Heathrow, London! After driving around for 30 minutes, in darkness at night, by sheer luck I ended up at a gate where a car pulled up behind me. This happened to be driven by the owner who gave me his personal mobile number. On parking my car - and not being very happy with the state of the car park - we were given a lift to the terminal. Partway through the holiday we received an email: "We have been advised by Car Park Heathrow that due to the recent storms their facilities have been affected by flood damage." Great. Really confidence inspiring. On returning to the UK, I called the personal number I had been given, Voicemail. Tried the return line number; still in Edinburgh. The person there gave me another number to call. Voicemail. Finally spoke to someone. Started calling at 9.50am; it took over 30 minutes to speak to someone. I was told to go to level 4 - the meet and greet area - and waited another 20 mins. That made an hour overall. I was shocked to see someone driving my car towards us. We had paid to be taken back to the car park not for our car to be driven to us. I had no idea about insurance and nowhere was this mentioned in the paperwork. Yes, it cost me about £80 less than the major players - who are really taking the micky at charging £180 (doubling their prices in 3 months) - but I wouldn't touch this company in the future. Totally amateurish from start to finish.