I booked parking for my son for 6 days at Cambridge Hotel, Gatwick Airport from 14th - 20th August 2024. Looking4Parking was the website used to make this booking. The car was scratched while parked at Cambridge Hotel, Gatwick Airport. The damage was first seen immediately upon arrival home on the 20th. It was reported at that time and photo evidence was supplied. One image is attached showing this damage. Looking4Parking has denied any responsibility claiming that any blame rests with Cambridge Hotel and, despite being copied in on all e mail communications, Looking4Parking has rather washed its hands of the matter and has remained silent after advising that it does not share any damage responsibility. My son and I have each written to Cambridge Hotel about the matter and I have also made a call to try to get the name and contact details of the person responsible for handling issues such as this. This information has not been supplied and we have been left with having to write to a general e mail address which is less than satisfactory. Looking4Parking has been asked to use its bargaining power to try to get Cambridge Hotel to cooperate with us to resolve the matter but it would appear that it has not done so and is basically happy to pocket the car parking fee paid to it and wash its hands of the matter. I have made 5 separate requests in writing to the Cambridge Hotel for it to provide me with CCTV footage showing my son's car entering its car park on 14th August and leaving its car park on 20th August since this will obviously establish that the damage caused to the vehicle happened while the car was parked at the Cambridge Hotel. Cambridge Hotel has not complied with these simple requests. Based on our experience and this honest summary of matters, I would not recommend using Looking4Parking or Cambridge Hotel as a car park booking agent and car park provider at Gatwick Airport. To date, neither company appears to be interested in investigating the legitimate complaint, resolving the matter in an honest and fair way, engaging in any relevant dialogue and delivering customer satisfaction. There are plenty of airport car parking choices available to consumers and I would suggest that you shop elsewhere if our experience is anything to go by.