It said to ring 20-25min prior to arrival. We did this, however, the person to collect the car arrived after 50min. They said to park in CarPark5 level 1 but there were no spaces. when i rang them to ask where i could go, the man on the phone was dismissive and rude. he was not helpful at all and meant we just drove around the car park until we found a space. When I arrived back after my holiday, my flight was delayed and i therefore got there after midnight. A £10 fee was to be p aid, which i fully understand, however i had to hand cash over with no receipt and no invoice. I needed a card machine so had to drive out to the Shell garage to use the cash machine. Upon receiving the car back, it was very dirty to the point i had to put my wipers and washers on just to see out the back window. There is a minor scratch on the front and when i confronted the man who dropped my car off, i pointed this out to him and he said it was old. Looking at the image on the initial paperwork when dropping the car off, there was no indication that we handed our vehicle over with any scratches. The customer service i received was terrible, the company did not put my mind at ease at all the man on the phone was so unhelpful and had an impatient tone. We shared 3 phone calls on 2 different days and every time was he has rude as the previous. I will not be using this service again.