Total fraud, please do not bother booking meet and greet at Luton Airport. 1- It is not meet & greet at terminal, you are directed to top level of car park. There is no proper office, unpleasant if it is a cold and windy day. 2- The worst experience was on return (9th Dec 2018 at 21.15). Phoned them, told it would take 25 minutes. No official at collection point to assist. on ringing again asked to wait 'the car will be delivered soon'. waited almost one hour with three other customers. we were then told either to get in the van to gather the car from their car park or continue to wait. Everyone was cold and tired and decided to go by their van. We were really annoyed to find that their 4 drives had been sitting inside the van, while we were standing out in the cold, and waited long enough for us to be exhausted. These drivers could have easily gone to the car park and brought our cars.