Just bad service. We complied with Park and Fly instructions we called them after collecting our cases in Birmingham Airport at midnight. Response “Wait in the Airport & we will contact you when the car arrives” 30 min later no call & no car. Called them again I was then informed that they Park&Fly had lost lots of customers keys & the Police had been called. We asked about our car. The reply. We couldn’t find your car then we discovered it was in a different storage facility. We have sent someone to collect it & would be 20 min. 30 min later no information. We asked for news. It’s on its way! We then asked where it would be delivered, at the drop off point which is 10 min walk away from arrivals. We walked to the drop off to meet the driver & there were several families waiting for their cars. One family had a disabled child in a wheelchair & a very young child. They had a 4 hour drive when the car arrived & had been waiting more than 1 hour 20 min. A couple like us in our 70’s they had no information on where their car was or when it would be delivered. They were still there when we left!!! Our car was delivered eventually inside it smelt of probably take away hot food. The car was very hot inside all the cars adjustments had been reset, seats, heating up to 28 degrees & very hot, radio settings & very loud. Someone had made themselves at home! The service was disgraceful We were left after the second call not knowing if our car had been stolen & were we going to get home. The police had been called? Are we going to be left here all night. Is there any Plan on getting us home if in fact the car is missing.