Totally disappointed, I booked from Stansted 14-21 June, to be fair I was running late going out, so I didn't mind the half hour wait for the car to be picked up, but on my return, after I rang as per guidelines and when the car was not there after 20 mins, I called and was told I wasn't on the list, that they did not have a car for Clarke, so hadn't dispatched it, even though I clearly stated my full name when I first called, in fact they asked spelling of surname??? not happy and said as much, waited a further 10 mins and had to called again, was told car would be their within 2mins, waited another 10 mins for car to arrive, so almost a 40min wait - absolute joke, am sure operates did it on purpose because I was snotty with them, will never use service again