Ordered for the first time and probably the last. Ordered a table which showed free next day delivery. I waited 6 days then emailed to chase. I got an immediate response with apology and was advised that the courier had been chased and I would be given an update asap. Two days later, I called Customer services and spoke to a very abrupt lady who it seemed couldn’t wait to get me off the phone, even telling me she was on a very busy switchboard when I wanted to discuss the order. It turned out that the table had been delivered without an update, while I was out that morning and signed for by a builder at my property. The box it arrived in was damaged and damp on one corner so hadn’t had a very good journey to me, even my builder got the courier to take a photo of the box before he left. Luckily the table seems to have Faired better than the box with only a small scratch. Please don’t stipulate next day delivery if it can’t be adhered too and remind the customer service person I spoke to that quantity of calls shouldn’t be over quality of calls.