I have had a really bad experience with the customer service of this company which I would not expect from a 'luxury brand'- with the price tag to match. The collar I ordered did not fit my Cavapoo, despite her neck size matching up with the description on the website, and upon exchanging, the smaller collar also did not fit- there is a vast gap between sizes and also between the size description on the website and the real-life product. It is quite ridiculous that there isn't a collar size that fits this very popular dog breed. Despite this obvious flaw in the product, I was not offered a full refund for the matching lead that I had ordered, because it was not in the original packaging. It is outrageous that we are having to cover the cost of re-fixing a tag when it was perfectly reasonable of us to remove the tag for the lead on the assumption that one of your collars would fit a Cavapoo. As a purported luxury brand this situation is unacceptable service, hence this review.