The service received from Lords was very poor. The shop took payment but did not fulfil the order for 4 weeks. I had to call after 2 weeks to be told the item (cricket gloves) were out of stock but would be sent out the following week. After 4 weeks of no gloves and no update, I had to call again and was told that the order had been sent out. As the gloves were out of stock at the point of ordering, no money should have been taken and I should have been contacted straight away. It is Lords' responsibility to keep the customer updated. I shall not be recommending Lords on line shop and will source goods elsewhere.