Following my order, the website said I would receive an email confirming my order which I never did. When I sent an email to ask where this was, it was ignored. The money for my order was then taken from my bank account. I then phoned up to find out what was going on. I spoke to a lady who made no secret of the fact she thought I was a bit of an idiot but she did confirm the order had been received and would be processed....in a month! I still haven't received any email order acknowledgement apart from this review request, which arrived before my order did - 2 weeks late for the birthday present recipient but hey.