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Grace Turner
Enthusiastically ordered 2 boxes in May 2020, what better than a treat for myself and husband of brands we wouldn't usually stretch to (at this point the box was advertised as being worth £70 retail price of brands such as GAP) and give to charity during what was a difficult time for us all. Flash forward to September 2020 and after a few lacklustre and possibly insincere apologies that the 6-8 week deadline has not been met still no boxes (now a bag for logistical purposes - fair enough). I was able to obtain a refund for both boxes luckily but many suffered issues with this, even after PayPal disputes were raised, and it appeared this then prompted tracking numbers to be issued to delay having to refund people...a bit of a concern perhaps borne of complete coincidence. The stock people were receiving often wasn't in line with their choices/sizing and didn't appear to even be being distributed in correlation of placement of orders. There is no vendetta against this company by most people who placed orders and were disappointed but instead a willingness for the general public to be aware of the issues encountered in the 2020 execution of the scheme. Imagine if communication had been more effectively managed, even more could have been donated to Sajida Foundation.
3 years ago
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